Returns & Exchanges
We really hope you'll love your Slowtide products as much as we do! If, for any reason, you are unhappy with your purchase then please let us know.
You can return your as-new Slowtide product (with packaging & tags intact) within 30 days for an exchange or refund. If you would like to return your order, please carefully package and post back to the below address, including a copy of your packing slip and if you would like a refund or exchange.
RIF Europe BV
AMS Cargo Centre
We recommend using a recorded postal service for your returns as we cannot be held responsible for any items that are damaged or go missing whilst in transit. Slowtide does not provide a delivery service for returns, but will provide free delivery for all exchange items shipped back to the customer.
If you are returning an item from outside of the EU Customs Union (countries including Switzerland, Norway, Iceland, Serbia, Bosnia & Herzegovina and Liechtenstein) then please contact us first to arrange a return as you may be charged customs fees to return your item(s) to our distribution centre in The Netherlands.
If your new Slowtide towel hasn’t lived up to your expectations and you believe the product to be faulty, please contact us in advance at firstname.lastname@example.org .
The Fine Print:
- Please note that Slowtide can only offer exchanges for items of equal value or a combination of lesser value product and a partial refund.
- Gifts can only be returned for a refund to the original purchaser.
- Slowtide can only accept returns for items purchased through our EU website (this site). All other returns should be referred to the retailer from whom your Slowtide product was purchased.
- Slowtide cannot refund any delivery charges, unless an item is faulty or sent in error.
- Exchanges can only be fulfilled once the original purchase has been returned to our warehouse.
- Processing of returns can take up to 5 business days and refunds issued to your account can take up to 7 days to appear in your account.
- If returning an item from outside the EU Customs Union, customs fees may be charged so please contact us to arrange return shipping.